PLEASE READ THESE TERMS OF SERVICE POLICY CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS OF SERVICE. IF YOU DO NOT ACCEPT THESE TERMS OF SERVICE POLICY, DO NOT USE THIS WEB SITE.


By ordering from Diaper Diva Creations, you agree to the following:

  • You acknowledge that you have full rights of the photographs you are sending us. 
  • If you have a copyright image from a photographer and wish to use it for personalizing your item(s), you must obtain a signed copyright release from the photographer and provide us with a copy. Diaper Diva Creations respects and upholds the legal rights of photographers and image authors. 
  • The actual color of our products may vary due to differences in computer monitors and printing. The colors in the final printed product will differ slightly from what you see on your screen. Monitors display around 65 million colours whereas full color printing is made up of 4 colors.
  • If your photo is not suitable for printing such as being blurry or not a high resolution, we will contact you and ask that you provide us with a new photo. We are not responsible for the photo quality given to us or the end result if you decide to go ahead with the original photo. The higher the resolution on the image the better. Please do not submit your photo as a link to an online photo service (e.g. Photobucket, Snapfish, Shutterfly, Kodak Gallery, TinyPic, Flickr, etc). Always send the original photo that is unedited from your digital camera, if using a non-copyright image from a photographer. 
  • Photo(s) can be submitted three different ways: (1) Forward your order receipt with the photo(s) attached, (2) After placing the order, click here to upload your photo(s), or (3) email us the photo(s) with your order number and name to marisol@diaperdivacreations.com. It is your responsibility to provide us with the photo(s).
  • A digital proof will be provided for review and approval. You can email us any changes that you would like to be made. Once you approve your digital proof and it is sent to print, no further changes can be made.
  • Please thoroughly check your digital proof for spelling or any other errors. We are not responsible for any errors on your part after you have approved your proof and it's been sent to print.
  • If a proof has been designed, there is a $25 cancellation and design fee if you decide to cancel your order. Once you have given final approval on your proof and it has been sent to print, no refunds will be issued.  By giving your final approval on your proof, you certify that all information is correct.
  • If we have not begun processing your order and you decide to cancel your order, we can issue you a refund minus $15 for processing fee. Orders can not be cancelled once the digital proof has been approved and sent to print.
  • Please allow 2-3 weeks for a custom diaper cake to be constructed. It may be shorter time or can take a little longer depending on the availability of the items added to the cake. Once the diaper cake is completed, you will receive an email when the diaper cake ships along with a tracking number. Our diaper cakes are shipped via UPS Ground or FedEx Ground and depending on your location, it takes about 2-10 business days to arrive from the shipment date.
  • Diaper Diva Creations accepts major credit cards and debit cards through PayPal. PayPal is a secure payment method which uses SSL to encrypt your private information from your computer to their system. You do not need a PayPal account to place your order. Please visit www.paypal.com to view their privacy policy and their terms of service.
  • If you prefer to mail us a money order, please contact us.
  • We are not responsible for delays in shipping due to the Shipping carrier.  We are not responsible for lost or damaged items during transit. You have the option to add insurance to your item. 
  • All orders are shipped via USPS, Express Mail or UPS Ground unless noted otherwise. These include tracking information.  Delivery times are NOT guaranteed. We don't ship to PO Boxes. Shipping excludes holidays and weekends.
  • All rush orders are charged a $15 rush fee. With this option, you MUST also add the "Express Charge" to receive your order within 5 busines days. Your order will be given priority status as we work by "order due date". 
  • Diaper Diva Creations owns the rights to all diaper cakes, diaper cupakes, towel cakes, invitations, VIP Passes, birth announcements, thank you cards, return labels, candy wrappers and favors. All designs and creations may not be sold, copied or reproduced without written permission from Diaper Diva Creations. Diaper Diva Creations are protected by US and International Copyright Laws. Copying is strictly prohibited.

 

If you have any questions about our terms of service policy, please contact us.